Payment Options

1. Paypal,T/T, Western Union are accepted
2. MasterCard, Visa, all major credit cards are accepted through secure payment processor.


Shipping

Free DHL shipping on all orders.


1. Please allow me to use 10-15 days to produce the most beautiful jewelry for you before shipping.
2. FREE SHIPPING TO USA, UK, AU, CA, DE by DHL. Kindly contact me for other countries.
3. I NEED your CONTACT NUMBER for DHL . Please give me your exact address, postcode and your contact number.
4. Normally the items will be shipped within 3-8 business days by DHL.
5. Tracking Number will be sent to you after your order has been shipped.
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If you have any other questions or requests, please contact.


Delivery Time

Approx 14~20 business days(process time:10~15 business days,shipping time:3~8 business days,not include weekends & holidays).


Refunds and Exchanges

We offer 30 days money back and best deal guarantee return policy (for custom order,it's non-returnable and non-refundable). If you are not satisfied and wish to return the item,I'm afraid handicraft cost $40,shipping fee $35 and inventory costs $40 will be cut from the original payment,others will be refunded in 3-5 business days when the item is received.On returning or exchanging your purchase, please following these simple steps:
1. Notify me that you wish to return your purchases within 30 days of receipt.
2. I will issue you the return details.
3. The item must be sent to the specified address within 10 days after having notified me of the return.
4. The item must be insured with signature confirmation, the buyer must be responsible for shipping .it will be the buyer’s fully responsibility if the return is lost or damaged during the transit.
5. The item must be returned within 30 days in original condition, please notify us the tracking number after you shipped it .
6. Once I have inspected your return, your money will be refunded by the same payment method.

FAQ

1. Are your gems natural, or are they lab created?
A : Both natural and lab created gems are available,I will show details in the listing.

2. Is your jewelry gold plated or real gold?
A : All of my gold jewelry is made of solid 14K / 18K gold. I have no gold plated products.

3. I found a style that I like, but I want it with a differet shape/size gemstone. Can you do that?
A : Sorry, I would if I could, but each setting is designed to hold one specific size and shape of gemstone. 

4. Do your gemstones look as good as they do in your pictures?
A : I make it a priority to use high quality stones in all of my jewelry, and I try to make the pictures match as closely as possible. In many cases, the gems in the jewelry you receive will actually look better than they do in the pictures. 

5. Can you customize any style to my desire?
A : Yes. I can customize your order based on the design you provide.

6. If I'm not satisfied the item and wish to return or exchange my purchase, OK?
A : Yes, please take a reference our return policy .

7. Do you have rush service available?
A : All of my jewelry is made to order, and normally takes 7-10 business days to prepare before shipping. If you need your order by a specific date, please contact me, and I will do my best to accommodate you. Thank you.

8. How to determine my ring size?
A : You can tell me the US size if you know, or just notify me the circumference of your finger. 
How to measure your ring size? You can check the link below:
http://www.wikihow.com/Find-Your-Ring-Size

9.Same price with 14k white/yellow/rose gold?

a:Absolutely.


KOKOGEM